CLIENT FILES: Keep Accurate and Substantial Books and Records Well maintained files are an Advisor’s best protection. Customer files should contain enough information to demonstrate that a needs-based sale took place. A well maintained file should contain copies of the material that (or detailed notes on what) was provided to the customer.
You must make any and all files available to the MGA and/ or insurer upon request for an inspection.
Guidelines under Self Assessment or contact email@example.com for assistance on record keeping practices.